Shipping & Returns Policy

Our Commitment

At Olympad, we are committed to delivering premium products with the highest level of service. We carefully inspect every order before it leaves our warehouse to ensure it arrives in perfect condition.

Shipping

UAE Delivery

Fast delivery across the United Arab Emirates.
Orders are processed during business days.
Delivery times may vary depending on your location.

Shipping fees (if applicable) are displayed during checkout.

International Shipping

International shipping is currently unavailable.

Order Processing

Orders are usually processed within 1–2 business days.

During major promotions or holidays, processing times may be slightly longer.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

The product must be unused.
The product must be in its original packaging.
All accessories and labels must be included.
Proof of purchase is required.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned once opened or used:

Overgrips
Replacement grips
Balls
Protective accessories
Any personalised or customised products

Unless they arrive damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging

We'll resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Exchanges

If you wish to exchange a product, please contact our customer support team before returning the item.

Contact Us

For any questions regarding shipping or returns, please contact us:

Olympad
📧 info@olympad.com